Company and ProductsQ. What makes your products stand out above the rest? A. Glad you asked! Companies, as well as consumers, love Baby Laundry® products for many reasons. They are an incredible value, with washable fabrics that are super soft along with adorable matching designs for both adults and children.
Q. What are the wash and care instructions?
A. All of our products are machine washable. We then suggest to line dry, as this will keep the beautiful minky fabrics feeling their softest. Placing an Order
Q. Do you have a printed catalog?
A. Yes, we have a printed wholesale catalog available for FREE through our website; it’s found under the “Printed Catalogs” section. Simply add one to your order and it will be shipped to you right away. No shipping charges will be applied.
Q. If an item is listed on your website is that a guarantee that it’s in stock?
A. While we try our best to keep the website updated, occasionally we run out of a product. If a product you have ordered is out of stock, it will be considered a backorderd item. You will be notified of any such items, and we will ship them out as soon as they arrive at our warehouse.
Registration and Login Info
Q. Will you or anyone else use any of my registration information for soliciting?
A. Absolutely not! The only information kept on file is general contact info in case we need to contact you regarding an order or other questions. We never sell or share your info with anyone.
Q. What if I have forgotten my login information?
A. At the login prompt click “Forgot Password,” you will then be prompted to enter your email address that you used to register. We will instantly email you the password. If you do not remember the email or password you used to register please email the following information to firstname.lastname@example.org: First and Last name, Company name and date you registered.
Q. What types of payment do you accept?
A. We accept VISA, Mastercard, Discover and American Express. Checks or money orders are accepted, but must be received prior to the order being shipped. International bank wiring can be arranged if needed. All forms of payment must clear before an order is shipped, unless specific terms have been prearranged.
Q. What are your shipping charges and by what method do you ship?
A. Actual shipping charges, along with material and labor costs, will be assessed on all orders. Shipping options include FedEx and USPS.
Q. How long will it take to receive my order?
A. All orders are shipped within 48 hours after they’re recieved. FedEx shipping to the continental U.S. typically takes 3-5 days; if your order is large ($1000+) it may take a bit longer. Also, international shipments can take up to two weeks, depending on customs.
Q. Can I make a return?
A. Contact us for authorization to return items PRIOR to shipping them to receive full credit. We stand behind all of our products 100%. If you receive a defective product, we will replace it and ship it to you at our expense.
Q. What do I do if there is a problem with my order?
A. We try our best to be accurate on all orders; however, please carefully inspect all orders received against the included invoice. Claims for shortages must be reported within 10 days of receipt of the shipment.
Q. Where can I get a quick look at all of your products?
A. After logging in, select the “Quick Order Form” under the Product Catalog column to the left to quickly scroll through our entire product line at a glance.